2018 Guildmaster Award – Top in Customer Service
Delivering Top-Notch Customer Service
This year marks our 5th-year in-a-row winning the GuildQuality Guildmaster Award. No other gutter installation company in the United States can make this claim! Kim Anderson, one of our customer satisfaction specialists at HSI said, “Winning this award is a great feeling, we all put our best effort into each job. It is awesome to be recognized nationally for great customer service.”
The GuildQuality Guildmaster Award celebrates service distinction among remodelers, home builders, developers, and home services, contractors. For the past 15 years, we have installed our clog-free gutters in Des Moines, Iowa, and the rest of the Hawkeye State. We thank all our valued customers from Waterloo to Waukee and Carroll to Clive, we are proud to be your community contractor.
What It Means to Be A Guildmaster Customer Service Winner
GuildQuality considers two main factors for each company: the percentage of customers who responded and the percentage of customers who would recommend. A high survey response rate allows GuildQuality to recognize top-performing companies while weeding out companies that “cherry-pick” their best jobs. In the remodeling industry, the average customer recommendation rate for businesses is around 70%. In order to win a Guildmaster Award, a member must achieve a recommendation rate of 90% or greater.
At Home Solutions of Iowa, we consistently provide exemplary customer service, matched with professional installation. We rely on GuildQuality’s customer satisfaction surveying software to help us deliver exceptional customer service and enjoy recognition for our commitment to quality. We offer a free project estimate and give you the best experience in home improvement, call us today: 515-999-2896